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Internet Privacy Policy

Last updated and effective: 3/03/2009

Welcome to our web site. American General Life Companies (American General) knows that privacy is important. This explains our policy regarding any information we may collect or personal information you might provide to us when you visit this web site.

  • You can visit this site without providing any personally identifiable information about yourself.
  • If you do provide personal information to us, please refer to the Privacy Notice to learn how we protect and handle that information.
  • This Internet Privacy Policy (“Privacy Policy”) only applies to web pages at this URL address. It does not apply to any linked site or any other web site owned or sponsored by American International Group Inc., its subsidiaries, affiliates, agents or representatives. The sponsors (“Sponsors”) of this site are the subsidiaries whose names appear on the home page of this site.

QUESTIONS AND ANSWERS about our Internet Privacy Policy:

Will American General's Internet Privacy Policy change?
American General may make changes to this Privacy Policy without notice, by e-mail or by posting changes on this site at the sole discretion of American General. Please review this Privacy Policy for changes on a regular basis.

What types of information does American General collect on this site?
American General, the Sponsors and their employees, representatives, agents or selected third parties, as may be allowed by applicable law, may retain personally identifiable information which you submit, provide to us by e-mail, or, in information forms placed on this site, in order to answer your questions or provide services to you.

We may use a service that collects data remotely by using "web beacons" or tags embedded in our site's content. The data we collect includes which operating system and browser you use, how you navigate to and through our site, and how long you stay on our web pages. This information is anonymous and does not include your name, e-mail address, or any other contact information. We share this information with other companies and with our third party vendor, Omniture. Omniture gives us reports of this aggregated, anonymous data. We use this data to improve our site by responding to our users’ interests and providing more relevant and useful information. To learn more about Omniture's privacy standards and use of web beacons, please visit: http://www.omniture.com/en/privacy

How does American General keep my Social Security number safe?
It is the policy of American General to protect customer and employee Social Security numbers that we collect in the course of our business as confidential. This includes maintaining physical and electronic security procedures to guard against unauthorized access to Social Security numbers. We also limit access to Social Security numbers, by among other means, only granting access to Social Security numbers to our employees who use that information to perform their job-related duties. In addition, we do not disclose Social Security numbers to third parties, except where required or permitted by law.

How do I access and/or correct personal data?
The site Sponsors will provide individual customers and visitors with personally identifiable information collected on this site that has been retained regarding that individual customer or visitor. Customers or visitors may correct or update personally identifiable information collected via this site. Go to the Contact Us section of this site to request further information.

How is information collected on this site protected?
American General has implemented security measures to prevent the unauthorized release of or access to personally identifiable information collected through this site. For example, we have set up technical security measures such as browser encryption, routers and firewalls to safeguard personal and financial information against unauthorized access. Our servers are located in the United States of America.

A filtering router verifies the source and destination of each network packet and determines whether or not to let the packet through. Access is denied if the packet is not directed at a specific, available service. A firewall is used to shield information from the Internet. All incoming traffic is addressed to the firewall, which only allows e-mail into the Member service environment. Traffic through the firewall is subjected to a special proxy process which operates in much the same way as a filtering router, verifying the source and destination of each packet. The proxy then changes the IP address of the packet to deliver it to the appropriate site within the internal network. In this way, all inside addresses are protected from outside access.

We use secure socket layer (SSL) encryption technology for browser contact. SSL protects information as it crosses the Internet. You can tell if you are visiting a secure area by looking at the padlock symbol at the bottom of your browser screen. If it is "locked," you have a secure session. Presently, e-mail responses to your inquiries are not encrypted. There is also a danger that others may have access to your e-mail through your computer system.

Am I protected when linking to other sites?
This site may, from time to time, contain links to other Internet web sites, banner ads or advertisements (which in turn may link to other locations) for the convenience of users in locating information and services that may be of interest. If you use these linked Internet web sites or advertisements, you may leave this site and go to web sites that we do not control. If you decide to visit those Internet sites or advertisers, you do so at your own risk and it is your responsibility to read and comply with the privacy policies on those web sites. Your right to privacy on a linked site is limited to whatever rights are provided to you by the owner of the linked site.

This Privacy Policy only applies to this site. This site only includes its home page and pages hereunder operated by the Sponsors. This Privacy Policy does not apply to any linked site, any site provided by a third party or any other site provided by American International Group, Inc. or American General. You must consult the privacy policy of each site, particularly at any sites provided by third parties, in order to determine what information about you is collected and how that information is used.

Do we collect information about children?
We do not knowingly collect, maintain, or use personal information from our site about children under the age of 13. We request that persons under the age of 18 not use our site without supervision from a responsible adult. If a child whom we know to be under the age of 13 sends personal information to us online, we will only use that information to respond directly to that child, notify parents or seek parental consent.

Is this Privacy Policy a contract?
This Privacy Policy is not a contract and is not intended to be a contract between customers or visitors, and its subsidiaries or affiliates, or the site Sponsors, with respect to any information practices concerning information obtained through use of this site.

How do I contact you for further information?
Go to the Contact Us section of this site.

If you desire further information about how we handle personal information about you, please refer to the Privacy Notice.

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